Our customers benefit from 24/7 FREE Technical Assistance for life on equipment.
Parts & Technical Support 1-855-932-2736
Prairie Engineering and Premier Tech are committed to providing customers with the most valuable services in the industry. Our portfolio of products and services is extremely wide and adapted to our customers’ most specific needs. Our main goal is to ensure that customers have all the support they need, and we strive to help them reach the highest Overall Equipment Effectiveness (OEE). We believe it is essential to offer a passionate team that puts the interests of our customers at the heart of daily decisions.
SPARE PARTS At Prairie Engineering and Premier Tech, we understand your need for a supplier capable of quickly delivering the right part for your equipment. Contact our experienced parts specialists to get the right parts for your equipment, delivered quickly from our 8 parts depots worldwide.
TECHNICAL SUPPORT Free technical support 24/7, 365 days a year, for life. Contact our team of dedicated experts for remote troubleshooting that will get your equipment up and running fast.
FIELD SERVICES 190 Field Services Technicians worldwide. Available to travel to our costumers, the field service team offers services customized to clients' specific needs, such as installation and commissioning, production line audit, optimization, etc.
PREVENTIVE MAINTENANCE Schedule your preferred technician far in advance. Periodic maintenance performed by qualified personnel will ensure long equipment life, safe operation and optimal performance. Several service agreements available.
TRAINING Help your operators achieve optimal machine efficiencies. Training programs cover areas such as operations, adjustments, maintenance, safety, hardware, control system, best practices, troubleshooting, etc.
RETROFITS & UPGRADES Turn older machine into state-of-the-art equipment. Benefit from the continuous improvement on our equipment, our dedicated team works in partnership with you to optimize your existing packaging machines.
WECARE GUARANTEE We believe that the client is the reason we exist and that we must ensure our commitment to the success of his business.